Amun Ra Responsible Gambling
Gambling is entertainment. Amun Ra operates on that basis, and this page sets out the specific tools available to you, the external organisations that offer support, and how to reach us directly. Amun Ra is licensed by the Curacao Gaming Authority (licence OGL/2023/103/0067, issued to Rabidi N.V.).
Our commitment
Amun Ra holds a Certificate of Operation issued by the Curacao Gaming Authority, and our responsible gambling obligations sit within that framework. Every account is subject to a minimum age requirement of 18 years, enforced through our KYC process. Keeping gambling within limits you set is something we support with concrete tools, not just policy language.
Tools available
You can request any of the following directly through your account or by contacting support:
- Deposit limits: daily, weekly, or monthly caps on how much you deposit
- Session time limits: a ceiling on how long a single session runs
- Reality checks: periodic on-screen reminders of time spent playing
- Loss limits: a ceiling on losses over a defined period
- Cool-off periods: a short break from your account, typically 24 hours to several weeks
- Self-exclusion: account closure for a defined period or indefinitely
Self-exclusion is handled via our support email. When you request it, we close the account and ask you to declare any other accounts you hold with us. If you want your account closed immediately, contact us and it will be actioned the same day. You can also cancel an active bonus at any time from your account profile before requesting exclusion.
Signs to watch for
Some patterns are worth recognising in your own play. None of these is a diagnosis, but they are signals that a pause or a conversation with a support organisation may help:
- Chasing losses by placing further bets to recover what was lost
- Spending more time or money gambling than you planned before the session started
- Gambling affecting time with family, friends, or work commitments
- Borrowing money or using funds set aside for other purposes to gamble
- Feeling restless, irritable, or preoccupied when not playing
- Concealing the extent of your gambling from people close to you
Where to get help
Several organisations offer free, confidential support. None of them require you to be in crisis to make contact.
- Gambling Help Online: 1800 858 858 or gamblinghelponline.org.au
- Lifeline (24/7 crisis support): 13 11 14 or lifeline.org.au
- Gambler’s Help (Victoria): 1800 858 858 or gamblinghelponline.org.au
Gambling Help Online provides free, confidential support 24 hours a day, seven days a week. You can access counselling via phone, online chat, or email. The service is available to anyone in Australia.
Contact us
To request self-exclusion, set limits, or ask any question about your account, email us at [email protected] . Our support team operates 24 hours a day, seven days a week, with typical live chat response times of around two minutes. If your matter is not resolved through standard support, you can escalate in writing to [email protected] with your username, full name, and the details of your request.
